**General Provisions**
By placing an order with www.cartalia.co.uk or www.cartalia.com, the client confirms acceptance of these Terms & Conditions in full. This document constitutes an agreement between Cartalia Ltd and the customer using our services.
Cartalia Ltd is registered in England under company number 10942428. Our registered address is Suite 1, 440 King's Road, SW10 0LH, London, United Kingdom.
**Quotes**
When placing a deposit to secure an order, a quote will be provided based on current prices. The quote will remain valid for 30 days and must be accepted in writing (email is acceptable) within this period. Any changes to the order not anticipated in the original quote may require additional payments, and such changes will only be confirmed once Cartalia Ltd expressly accepts them. The quote is based on the information provided prior to the preparation of the quote, and any additional requirements or adjustments to the order after the quote is prepared may incur extra costs.
**Terms of Use**
1. By using our website, you accept these regulations in full.
2. The website, including all text, graphics, and photos, is the property of Cartalia Ltd and is protected by law. These materials cannot be copied or used without explicit permission.
3. To place an order, customers must complete the registration form and accept these regulations.
4. The customer agrees to receive order-related information via email.
5. The customer’s account may be terminated if they fail to comply with these regulations.
6. Cartalia Ltd reserves the right to store data related to the customer’s account and order history, even if the account is deleted.
**Order Process**
1. An order is confirmed once all necessary files and data are provided for production.
2. Orders will be processed with the highest level of care and accuracy. The expected completion time for orders will be displayed on the website, though special circumstances may extend this period. The client will be informed of any delays.
3. For print orders, the permissible tolerance for any discrepancy between the ordered and delivered product is 3mm.
4. Cartalia Ltd is not responsible for delays caused by errors in file preparation by the customer. The order completion timeline begins once Cartalia Ltd receives properly formatted files.
5. Orders will be delivered to the address provided during registration or at the time of placing the order.
6. Cartalia Ltd is not liable for delays during busy periods (e.g., Jan-March). Estimated delivery dates on the website are indicative and may be subject to change.
**Materials for Printing**
1. The customer is fully responsible for ensuring that the files submitted for printing do not violate any intellectual property or legal rights, and that they are free from viruses. Cartalia Ltd is not liable for any issues arising from improperly prepared files.
2. Cartalia Ltd is not responsible for poor print quality resulting from file deficiencies, such as low resolution, incorrect color profiles, or compression issues.
3. All products are printed based on the files provided by the customer. Any defects, such as low-quality prints or color discrepancies due to the customer's file quality, cannot be the subject of a complaint.
4. Due to differences in monitors and color settings, color variations between the customer's screen and the printed product may occur. As printing uses various color profiles and methods (including bespoke printing techniques like letterpress, foiling, embossing, and screen printing), Cartalia Ltd cannot guarantee an exact match in color or texture between digital files and final prints.
5. Custom printing methods, such as the use of specialty inks, foil stamping, embossing, letterpress, and other unique techniques, may result in subtle variations between prints. These variations are a natural result of handcrafting and do not constitute grounds for complaints. Cartalia Ltd works to achieve the highest quality but cannot guarantee identical results for all prints, especially in bespoke or small-batch orders.
**Payment**
1. Payment can be made via bank transfer, BACS, or online payment methods.
2. Bank transfer payments (order cost plus shipping) must be made to the company account provided after placing the order. The order will be processed upon payment receipt.
3. For payments via American Express, an additional transaction fee of 4% will be added.
**Delivery**
1. Delivery costs are the customer’s responsibility unless otherwise stated in the offer. Shipping costs will vary based on the method selected.
2. We use Royal Mail, Hermes UK, and FedEx for domestic and international deliveries.
3. All shipments will be carefully packaged to ensure safe delivery, but Cartalia Ltd is not responsible for any damages, delays, or loss during transit once the parcel is dispatched. Responsibility for the goods is transferred to the customer once the shipment is posted.
4. **Package Inspection Timeframe**: The customer must check the parcel immediately upon receipt and within **48 hours** of delivery for any visible damage or tampering. If the package appears damaged or opened, the customer must note this with the courier and request a damage report. This report must be completed at the time of delivery. Complaints about damages or discrepancies will only be accepted if accompanied by this signed report from the courier.
5. **Signature Requirement**: A signature will be required upon delivery of all parcels.
6. The delivery timeframes provided are estimates and are subject to change. Cartalia Ltd cannot be held responsible for delays caused by couriers or other third parties.
**Complaints**
1. Complaints regarding errors in text or design may only be accepted if the printed product differs from the final approved design.
2. If there are technical defects or damages caused during delivery, the customer must notify Cartalia Ltd by email within **48-72 hours** of receiving the goods.
3. Complaints must be submitted within **8 days** of delivery, and goods should be returned at the customer’s expense. Returned goods must be securely packed.
4. Cartalia Ltd is not responsible for any lost, damaged, or delayed goods during shipping.
5. All bespoke items are non-refundable. Cartalia Ltd will work to resolve any issues by offering replacements or adjustments if necessary.
6. Due to differences in screen calibration and printing technology, slight variations in color, texture, or design may occur, which are not grounds for complaint. Cartalia Ltd is not liable for color discrepancies between the customer's screen and the printed products.
**Cancellation and Withdrawal**
1. Once an order is placed and production begins, cancellations or refunds are not accepted.
2. If no artwork has been started, a **25% refund** may be issued after review.
3. All deposits are non-refundable and are credited toward the bespoke work.
4. Once an order or deposit is placed for a specific quantity of units, the order can only by reduced by -10 units. There is no limits on increasing your order. Any reduction beyond this will require prior agreement. If more units are needed after the order is completed, a minimum of 30–50 additional units may be required.
**Final Provisions**
1. By placing an order, the customer accepts these regulations.
2. Cartalia Ltd reserves the right to change the regulations at any time, with any updates being applied to new orders.
3. The customer must be at least 18 years old and have full legal capacity.
4. Personal data is processed solely for the purpose of completing the order.
5. Cartalia Ltd reserves the right to use any designs created for promotional purposes, excluding personal data.
**Design Usage Rights**
1. All designs created by Cartalia Ltd are the exclusive property of Cartalia Ltd and are protected by copyright law.
2. Unauthorized use, distribution, modification, or commercial use of the designs is strictly prohibited.
3. Customers may not alter, resell, or use the designs for commercial purposes without written permission from Cartalia Ltd.
4. Any third-party use of the designs is prohibited.
5. Any use beyond the agreed-upon terms requires written consent from Cartalia Ltd.
6. A small Cartalia Ltd logo will be included on all designs and cannot be removed, altered, or modified.
**Copyright Ownership and Misuse**
1. All copyrights to the designs remain with Cartalia Ltd.
2. Any unauthorized use or modification of the designs will be considered a breach of these Terms & Conditions and may result in legal action.
3. The client acknowledges that misuse of Cartalia Ltd's designs could lead to legal consequences, including copyright infringement claims.
**Content of the Site**
All designs, concepts, photos, and other materials presented on the Cartalia Ltd website are the intellectual property of Cartalia Ltd and are protected by copyright. Unauthorized reproduction, resale, or use of these materials is prohibited and may result in legal action.
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